PRIVACY POLICY
1. What information do we collect?
Your personal details (such as your name, phone number, email address, login credentials, etc.);
Your location data (for identifying pick-up locations and detecting abnormal route deviations);
Your feedback, ratings, and compliments;
Your transaction details (such as payment methods and travel
Information regarding your interactions with our Apps, Website, or Services (such as features used and content viewed);
Device information (such as hardware model and serial number, IP address, file names, versions, and advertising identifiers, or any information indicating device or app modifications);
Personal data entered in messages when using our in-app communication features; and
Personal data that may be captured through your interactions with us
2. How do we use Information
The information gathered from you may be utilized in various ways, including but not limited to:Ensuring the reliable and convenient delivery of services and functionalities;
Assisting in the maintenance of the safety, security, and integrity of our services and users;
Providing customer support;
Facilitating communication between users;
Sending both marketing and non-marketing communications to users (further details provided below);
Conducting research and development activities;
In relation to legal proceedings
3. Send marketing and non-marketing communications to users
Periodically, we may utilize the data we gather to promote our services to our users. This encompasses sending users communications regarding our services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may deliver these marketing communications via postal mail, telephone, SMS, online messaging services, push notifications, and email.
We may also communicate with our users about products and services provided by our partners. While we may inform users about our partners' products and services, we do not sell or share users' personal data with these partners or any third parties for their direct marketing or advertising purposes, unless users have given their consent. Additionally, we may use the data we collect to customize the marketing communications (including advertisements) we send, based on factors such as user location, previous use of our services, and user preferences
We may utilize Personal Data to assess our customers’ preferences and market trends, gaining insights that help us customize the products and offers we present to you. This may involve merging Personal Data related to your use of our services with data gathered about your web usage . Additionally, we might combine information collected about you with data from other customers to develop these insights and identify market trends. For marketing and promotional activities, we employ advertising services and products from third-party providers (such as marketing agencies and social media platforms), which may require sharing your Personal Data with them.
We may also use the data we gather to generate and provide receipts to users; notify them of changes to our terms, services, or policies; or send other non-marketing communications related to our services or those of our partners.
You have the right to request that your Personal Data not be processed for direct marketing purposes from us . You can exercise this right by indicating your refusal at the point of data collection or by following the opt-out instructions in any marketing communications received. Please note, opting out of marketing communications will not affect your receipt of administrative emails, account summaries, and our service updates.
4. How do we protect your information?
We employ multiple security protocols to ensure the protection of your personal information whenever you enter, submit, or access it.
5. Do we use cookies?
We utilize Google Analytics to evaluate user interactions with our various websites. Google Analytics, an online analysis service provided by Google, collects data to track and analyze user behavior on our websites. This data is consolidated and shared with other Google services, and may be used by Google to tailor and personalize its online advertising.
Additionally, data from Google Analytics is employed in our Display Advertising campaigns, adhering to the user agreements and privacy policy of Google Analytics. Our services employ cookies, including Google Analytics cookies, and similar technologies. These cookies help us understand and save user preferences, track advertising, and gather and analyze website usage and traffic data.
You have the right to reject cookies through your browser or device settings; however, please note that doing so may result in a potentially incomplete user experience on our websites.
6. Do we disclose any information to outside partWe do not sell, trade, or otherwise share your personally identifiable information with external entities. This policy excludes trusted third parties who support us in managing our website, conducting our business operations, or providing services to you, provided they agree to maintain the confidentiality of this information. Additionally, we may disclose your information if deemed necessary to comply with legal requirements, enforce our site policies, or safeguard our rights, property, or safety, as well as those of others. Conversely, non-personally identifiable visitor information may be shared with other entities for purposes such as marketing, advertising, or other related activities.
7. Third-party link
From time to time, at our sole discretion, we may feature or provide access to third- party products or services on our website, web application, or mobile applications. These third-party websites operate under their own distinct and independent privacy policies. Consequently, we bear no responsibility or liability for the content or activities of these linked sites. However, we remain committed to maintaining the integrity of our site and appreciate any feedback regarding these third-party sites.
8. Terms & Conditions
Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website, web app, or mobile apps.
9. Children's Privacy
Our services are not intended for individuals under the age of 18 ("Minors"). We do not intentionally gather personally identifiable information from individuals under the age of 18. If you are a parent or guardian and discover that your child has submitted personal data to us, please notify us immediately. Upon becoming aware that we have collected personal data from minors without obtaining parental consent, we will take prompt action to delete such information from our systems.
10. Changes to our Privacy Policy
We reserve the right to revise this Privacy Policy periodically, with the updated version being made available on our website. We encourage you to review this page regularly to stay informed about any modifications or updates to our Privacy Policy. By continuing to use our services without raising any objections, you signify your acceptance of the current Privacy Policy.
This notice is drafted in English and may be translated into other languages. Should there be any discrepancies between the English text and any translated versions, the English text shall prevail.
CONTACT US
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at.
- Address: Eximius Care Pte Ltd 2 Venture Drive, #14-02 Vision Exchange Singapore 608526
- Phone: +6588984000
- Support: enquiry@grattustransport.com
Your personal details (such as your name, phone number, email address, login credentials, etc.);
Your location data (for identifying pick-up locations and detecting abnormal route deviations);
Your feedback, ratings, and compliments;
Your transaction details (such as payment methods and travel
Information regarding your interactions with our Apps, Website, or Services (such as features used and content viewed);
Device information (such as hardware model and serial number, IP address, file names, versions, and advertising identifiers, or any information indicating device or app modifications);
Personal data entered in messages when using our in-app communication features; and
Personal data that may be captured through your interactions with us
Ensuring the reliable and convenient delivery of services and functionalities;
Assisting in the maintenance of the safety, security, and integrity of our services and users;
Providing customer support;
Facilitating communication between users;
Sending both marketing and non-marketing communications to users (further details provided below);
Conducting research and development activities;
In relation to legal proceedings
Periodically, we may utilize the data we gather to promote our services to our users. This encompasses sending users communications regarding our services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may deliver these marketing communications via postal mail, telephone, SMS, online messaging services, push notifications, and email.
We may also communicate with our users about products and services provided by our partners. While we may inform users about our partners' products and services, we do not sell or share users' personal data with these partners or any third parties for their direct marketing or advertising purposes, unless users have given their consent. Additionally, we may use the data we collect to customize the marketing communications (including advertisements) we send, based on factors such as user location, previous use of our services, and user preferences
We may utilize Personal Data to assess our customers’ preferences and market trends, gaining insights that help us customize the products and offers we present to you. This may involve merging Personal Data related to your use of our services with data gathered about your web usage . Additionally, we might combine information collected about you with data from other customers to develop these insights and identify market trends. For marketing and promotional activities, we employ advertising services and products from third-party providers (such as marketing agencies and social media platforms), which may require sharing your Personal Data with them.
We may also use the data we gather to generate and provide receipts to users; notify them of changes to our terms, services, or policies; or send other non-marketing communications related to our services or those of our partners.
You have the right to request that your Personal Data not be processed for direct marketing purposes from us . You can exercise this right by indicating your refusal at the point of data collection or by following the opt-out instructions in any marketing communications received. Please note, opting out of marketing communications will not affect your receipt of administrative emails, account summaries, and our service updates.
4. How do we protect your information?
We employ multiple security protocols to ensure the protection of your personal information whenever you enter, submit, or access it.
5. Do we use cookies?
We utilize Google Analytics to evaluate user interactions with our various websites. Google Analytics, an online analysis service provided by Google, collects data to track and analyze user behavior on our websites. This data is consolidated and shared with other Google services, and may be used by Google to tailor and personalize its online advertising.
Additionally, data from Google Analytics is employed in our Display Advertising campaigns, adhering to the user agreements and privacy policy of Google Analytics. Our services employ cookies, including Google Analytics cookies, and similar technologies. These cookies help us understand and save user preferences, track advertising, and gather and analyze website usage and traffic data.
We do not sell, trade, or otherwise share your personally identifiable information with external entities. This policy excludes trusted third parties who support us in managing our website, conducting our business operations, or providing services to you, provided they agree to maintain the confidentiality of this information. Additionally, we may disclose your information if deemed necessary to comply with legal requirements, enforce our site policies, or safeguard our rights, property, or safety, as well as those of others. Conversely, non-personally identifiable visitor information may be shared with other entities for purposes such as marketing, advertising, or other related activities.
7. Third-party link
Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website, web app, or mobile apps.
Our services are not intended for individuals under the age of 18 ("Minors"). We do not intentionally gather personally identifiable information from individuals under the age of 18. If you are a parent or guardian and discover that your child has submitted personal data to us, please notify us immediately. Upon becoming aware that we have collected personal data from minors without obtaining parental consent, we will take prompt action to delete such information from our systems.
10. Changes to our Privacy Policy
We reserve the right to revise this Privacy Policy periodically, with the updated version being made available on our website. We encourage you to review this page regularly to stay informed about any modifications or updates to our Privacy Policy. By continuing to use our services without raising any objections, you signify your acceptance of the current Privacy Policy.
This notice is drafted in English and may be translated into other languages. Should there be any discrepancies between the English text and any translated versions, the English text shall prevail.
- Address: Eximius Care Pte Ltd 2 Venture Drive, #14-02 Vision Exchange Singapore 608526
- Phone: +6588984000
- Support: enquiry@grattustransport.com